THINKING you can spot a scam from a mile away? Think again.
As online scams become increasingly sophisticated, even savvy consumers can fall victim.

But when things go wrong, should the burden of protection fall entirely on consumers — or should service providers and online platforms be held accountable too?

In Episode 9 of the Life & The City podcast, host Farid Wahab sits down with Muhammad Sha’ani Abdullah, honorary secretary of myDigitalConsumer, to examine the growing challenges of consumer safety in the digital economy.

A veteran consumer advocate and former deputy president of the Federation of Malaysian Consumers Associations and commissioner of the Human Rights Commission of Malaysia, Sha’ani discusses why scams are so convincing, what happens to victims and where the system falls short.

The duo also tackle the thorny question of corporate responsibility, including whether banks, social media platforms and online marketplaces should compensate victims when security failures contribute to their losses.

They also unpack what companies can do to better protect the information entrusted to them.

The Life & The City podcast series airs fortnightly, spotlighting issues that matter to urbanites.

Catch the full episode on www.youtube.com/@thestaronline/podcasts or www.thestar.com.my/metro

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